Status Page

Database Outage

19 Jan 2020 11:23 UTC

Issue: Following a routine maintenance task some customers are reporting that their events no longer appear under their accounts. We are investigating.

19 Jan 2020 11:29 UTC

The symptom is that data for some accounts isn’t appearing because of records deleted from a key table.

We’re working on getting this sorted as a matter of urgency.

19 Jan 2020 12:18 UTC

Progress is being made — data has been retrieved and we’re just going through the steps needed to restore the affected accounts.

19 Jan 2020 14:23 UTC

Preparing the final steps to restore the affected accounts.

19 Jan 2020 14:43 UTC

Incident resolved.

21 Jan 2020 21:14 UTC

Link to Incident Report

Major outage

Affected Systems: Database