19 Jan 2020 11:23 UTC
Issue: Following a routine maintenance task some customers are reporting that their events no longer appear under their accounts. We are investigating.
19 Jan 2020 11:29 UTCThe symptom is that data for some accounts isn’t appearing because of records deleted from a key table.
We’re working on getting this sorted as a matter of urgency.
19 Jan 2020 12:18 UTCProgress is being made — data has been retrieved and we’re just going through the steps needed to restore the affected accounts.
19 Jan 2020 14:23 UTCPreparing the final steps to restore the affected accounts.
19 Jan 2020 14:43 UTCIncident resolved.
21 Jan 2020 21:14 UTCLink to Incident Report
Affected Systems: Database